This Privacy Policy explains how RevRep ("RevRep," "we," "us," or "our") collects, uses, and protects information when you visit our website or use our services. By using our site or services, you agree to the practices described here.

1. Information We Collect

We collect information you provide directly to us — for example, when you schedule a demo, contact us, or engage our services. This may include:

• Contact information — name, business name, email address, phone number.
• Business information — website URL, services you offer, and other details you share so we can configure and run your system.
• Operational data — lead records, call recordings, transcripts, and customer data generated as we run your system on your behalf.
• Usage information — pages visited, referring URLs, and general analytics collected automatically through cookies and similar technologies.

2. How We Use Information

We use the information we collect to: configure, operate, and run the system on your behalf; communicate with you about your account and our services; operate, maintain, and improve our website and services; and comply with legal obligations and protect our rights.

3. How We Share Information

We do not sell your personal information. We may share information with third-party service providers that help us operate (telephony, AI inference, calendaring, CRM, hosting, analytics), and only to the extent necessary to provide our services. We may also disclose information when required by law.

4. Call Recording & Transcripts

Our AI voice agent records and transcribes calls handled on your behalf. Recordings and transcripts are stored securely and remain your property. Where required by state law, callers hear a recording notice before the conversation begins. You can download or delete call data at any time by contacting us.

5. AI Model Training

We do not use your call recordings, transcripts, lead data, or other customer data to train outside AI models. Your data is your data.

6. Third-Party Platforms

Our services connect to third-party platforms you authorize — for example, your calendar, your CRM (such as HubSpot, Salesforce, Zoho, Pipedrive, or monday.com), or Slack. Your use of those platforms is governed by their respective privacy policies and terms.

7. Cookies

We use cookies and similar technologies to understand site usage and improve performance. You can control cookies through your browser settings; disabling them may affect site functionality.

8. Data Retention

We retain information for as long as needed to provide our services and for legitimate business or legal purposes. We delete or anonymize information when it is no longer required, subject to your instructions.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect information, including encryption in transit and at rest. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal information. To make a request, contact us using the details below.

11. Children's Privacy

Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

13. Contact

Questions about this Privacy Policy can be sent to admin@revrep.ai.